Privacy Policy
Effective Date: July 13, 2026
At Water Heater Proz, we value your privacy and are committed to protecting the personal information you provide through our website.
Information We Collect
When you use our website or contact us, we may collect:
Name
Phone number
Email address
Service address
Information related to your plumbing or water heater service request
Any additional information you voluntarily submit through our forms or communications
We may also automatically collect limited technical information such as:
IP address
Browser type
Device information
Website usage analytics
Cookies and similar technologies
How We Use Your Information
We use your information to:
Respond to your inquiries
Schedule appointments
Provide estimates and services
Send appointment reminders
Communicate regarding service updates
Improve our website and customer experience
Meet legal and regulatory obligations
SMS Communications
If you choose to provide your phone number and opt in to receive text messages, Water Heater Proz may send SMS messages regarding:
Appointment confirmations
Appointment reminders
Technician arrival notifications
Estimate follow-ups
Customer service communications
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We do not sell your personal information.
We may share information only with trusted service providers who assist us in operating our business, including:
Website hosting providers
Scheduling software
Payment processors
Communication providers (including SMS platforms)
Analytics providers
These providers are only permitted to use your information as necessary to perform services on our behalf.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance your browsing experience.
You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Your Choices
You may:
Request access to your personal information
Request corrections to your information
Request deletion of your information where permitted by law
Opt out of SMS communications by replying STOP
Opt out of marketing emails by following the unsubscribe instructions included in those emails
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are intended for adults seeking plumbing and water heater services. We do not knowingly collect information from children under 13 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Water Heater Proz
https://www.waterheaterproz.com
Phone: 602-899-9226
Email: Jeremy@waterheaterproz.com